Refund policy

Return and refund policy

At Bhankass, we want you to love what you ordered. Please check your order when it arrives.

Damaged or defective items
If your item arrives damaged or has a manufacturing defect, contact us within 3 days of delivery so we can look into it promptly. Please share your order number and clear photos or a short video showing the issue.

How to contact us
Email er.aashuuu@gmail.com, call or WhatsApp 6209150714, or message us on Instagram at @bhankass.india.

Resolution
Once we review the issue and confirm a defect, we’ll arrange a replacement for the affected item. If a replacement isn’t available, we’ll contact you to discuss the next step. Any remedy required by applicable law will be honoured.

Please contact us before sending an item back so we can share the return instructions. For confirmed defects, Bhankass will cover return shipping arranged through us. Please don’t send items to us without contacting us first.

We don’t accept returns for change of mind or preference under this policy. This policy does not limit any rights you may have under applicable law.

I’ve used Bhankass-paid return shipping as a customer-friendly default; change that sentence if you want customers to pay. Shopify recommends clearly stating the return period, return process, and who pays return shipping. India’s e-commerce guidance also addresses returns for defective or incorrectly described goods, so the policy preserves remedies required by applicable law. Shopify policy guidance · Government of India e-commerce guidelines